Privacy Policy

1. Introduction

CommerceOS ("we", "us", or "our") provides web development, ecommerce, SEO, performance marketing, and AI-powered growth services, along with a client portal and a website analytics tag. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using our website, client portal, or services, you agree to the practices described here.

2. Information We Collect

We collect information in three ways:

• Information you provide — your name, email, phone, company, and message when you fill out a contact, newsletter, or proposal form, or when an account is created for you in the client portal.
• Information collected automatically — when you visit our website or a site running our analytics tag: pages viewed, referring source, approximate location (country), device, browser, and operating system.
• Information from connected platforms — if you (or your account manager) connect services like Shopify, Google Ads, Meta Ads, Google Analytics, or Google Search Console, we access the metrics those platforms make available to power your dashboards.

3. Cookies & First-Party Analytics

Our website analytics tag is cookieless. It stores an anonymous session and visitor identifier in your browser's local/session storage to count unique visits — it does not use third-party advertising cookies and does not collect names, emails, or other directly identifying data through the tag.

We may use essential cookies to keep you signed in to the client portal. You can clear local storage and cookies at any time through your browser settings.

4. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our services and client dashboards.
• Respond to enquiries, send proposals, and deliver the services you've requested.
• Measure website and campaign performance and surface growth recommendations.
• Send service updates and, where you've opted in, marketing communications.
• Maintain security and comply with our legal obligations.

5. How We Share Information

We do not sell your personal information. We share it only with trusted service providers who process it on our behalf (such as hosting, email delivery, and payment processors), with the analytics platforms you connect, and where required by law or to protect our rights.

Each client's data is logically separated; we never expose one client's analytics or account data to another.

6. Data Retention

We retain personal information for as long as needed to provide our services and for legitimate business or legal purposes. Aggregated, anonymous analytics may be kept longer. You may request deletion as described below.

7. Your Rights & Choices

Depending on your location, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. You can unsubscribe from marketing emails at any time using the link in each message.

To exercise any of these rights, contact us at hello@www.commerceos.online.

8. Data Security

We use industry-standard safeguards — including encryption in transit, encrypted storage of access tokens, and access controls — to protect your information. No method of transmission or storage is completely secure, but we work continuously to protect your data.

9. International Transfers

We operate remotely and may process information in countries other than your own. Where we transfer data internationally, we take steps to ensure it remains protected in line with this policy.

10. Children's Privacy

Our services are intended for businesses and are not directed at children under 16. We do not knowingly collect information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We'll revise the “Last updated” date above and, for material changes, provide additional notice where appropriate.

12. Contact Us

If you have questions about this Privacy Policy or your data, contact us at hello@www.commerceos.online (Bengaluru · Remote-first, India).